Shipping Policy

1. Shipping Destinations

Matrix TCG ships products to customers within the following geographic regions:

U.S.A & International

2. Shipping Times

2.1 Processing Time: Orders are typically processed within 2 business days after payment is received. Please allow for additional processing time during peak seasons or holidays.

2.2 Shipping Time: Shipping times vary depending on the destination and the shipping method selected during checkout. Estimated shipping times for each region are as follows:

5 business days

2.3 Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status and location of your package.

3. Shipping Costs

3.1 Shipping Rates: Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping costs during the checkout process before making a purchase.

3.2 Free Shipping: We offer free shipping on orders over a certain amount. The minimum order amount for free shipping is based on product.

4. Customs and Import Duties

4.1 International Orders: For international orders, customs and import duties may apply, depending on the destination country. These fees are the responsibility of the recipient and are not included in the order total.

4.2 Customs Declarations: We are required by law to accurately declare the value of all packages and identify the contents on customs forms. We cannot mark packages as "gifts" or lower their value to evade customs fees.

5. Lost or Delayed Shipments

In the event that your shipment is lost or significantly delayed, please contact us. We will work with our shipping partners to track down your package or initiate a replacement or refund if necessary.

6. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy

7. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us.